Guest Experience Lead & Office Concierge

Compass Group USA; Atlanta (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, Rapport division, is seeking an Operations Experience Ambassador in Atlanta to ensure a warm, professional atmosphere for clients, executives, and staff. The role focuses on delivering top-tier service, maintaining customer satisfaction, and keeping the space optimized and running smoothly.

Ideal candidates bring 2–3 years in client service/reception within hospitality or corporate settings, comfortable public interactions, and basic office tech skills.

Qualifications

• High school graduate; some college preferred.
• 2–3 years of client service/reception experience in hospitality or corporate setting.
• Ability to work under pressure, prioritize tasks and multitask.
• Comfortable interacting with visitors in a public environment.
• Basic computer skills and knowledge of office tech/equipment.

Responsibilities

• Provide high-level internal and external customer support.
• Manage the reception desk and greet employees and visitors with a smile while maintaining eye contact.
• Assist with creating a collaborative environment through events and introductions.
• Speak knowledgeably about the office, building, local transport, and area amenities.
• Ensure cleanliness of all office spaces including reception, meeting rooms, lobby, and kitchen.

Skills

Customer service

Reception

Public interaction

Office software basics

Education

High school diploma

Tools

Basic computer skills

Job description

Compass Group USA, Rapport division, is seeking an Operations Experience Ambassador in Atlanta to ensure a warm, professional atmosphere for clients, executives, and staff. The role focuses on delivering top-tier service, maintaining customer satisfaction, and keeping the space optimized and running smoothly.

Ideal candidates bring 2–3 years in client service/reception within hospitality or corporate settings, comfortable public interactions, and basic office tech skills.