Front Desk & Visitor Experience Specialist

Cushman & Wakefield; California, Hillandale (MO, MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Retirement savings plans

Life insurance

Disability insurance

Paid time off

Unpaid time off

Job summary

Cushman & Wakefield is seeking a Receptionist to be the first point of contact for employees, guests, and vendors. You will manage front desk operations, welcome visitors, and oversee badging processes to ensure security and smooth access.

In this role you’ll support onsite events, coordinate with Facilities and Workplace teams, and maintain a polished lobby. Strong communication, organizational skills, and a service-oriented mindset are essential.

Qualifications

• Front desk operations and hospitality experience required.
• Experience with visitor management systems and MS Office.
• Ability to lift up to 40 pounds and multitask.

Responsibilities

• Greet and direct all visitors to provide a welcoming experience.
• Maintain a polished front desk and lobby, ensuring cleanliness and safety.
• Provide information and wayfinding; escort guests when appropriate.
• Ensure entrants are properly badged and authorized.
• Issue and track badges; support badging for hires and contractors.
• Answer and route calls using scripts and escalation protocols.
• Support onsite events including coordination, setup, catering, and attendee management.
• Collaborate with Workplace Experience on hospitality programs.
• Assist opening/closing tasks and inventory checks.

Skills

Front desk operations

Hospitality

Workplace logistics

Customer service

Communication skills

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Job description

Cushman & Wakefield is seeking a Receptionist to be the first point of contact for employees, guests, and vendors. You will manage front desk operations, welcome visitors, and oversee badging processes to ensure security and smooth access.

In this role you’ll support onsite events, coordinate with Facilities and Workplace teams, and maintain a polished lobby. Strong communication, organizational skills, and a service-oriented mindset are essential.