Membership & Customer Experience Specialist

El Car Wash LLC; Woodcrest Gardens (MD); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash LLC is seeking a Customer Experience Advisor to greet customers, promote Unlimited Memberships, and convert visits into lasting loyalty. The role emphasizes energy, genuine service, and strong sales instincts in a fast-paced environment.

The position requires reliable attendance, a polished professional image, and comfort with POS systems. Bilingual English/Spanish is a strong plus in markets including South Florida.

Qualifications

• Deliver exceptional customer service with a friendly, energetic demeanor.
• Demonstrate ability to educate on memberships and convert interest into sales.
• Build rapport quickly and influence without being pushy.
• Handle complaints professionally and resolve issues on the spot.
• Maintain a clean, safe, and welcoming storefront environment.

Responsibilities

• Welcome customers with confidence and a genuine smile.
• Educate and convert customers to Unlimited Membership program.
• Read customers and tailor approach to close sales.
• Resolve concerns quickly and professionally when things go wrong.
• Log feedback in Micrologic and communicate insights to the team.
• Keep the site tidy and safe for customers and staff.

Skills

Customer service

Sales orientation

Bilingual English/Spanish

Problem solving

Attendance reliability

Tools

Micrologic

POS systems

Job description

El Car Wash LLC is seeking a Customer Experience Advisor to greet customers, promote Unlimited Memberships, and convert visits into lasting loyalty. The role emphasizes energy, genuine service, and strong sales instincts in a fast-paced environment.

The position requires reliable attendance, a polished professional image, and comfort with POS systems. Bilingual English/Spanish is a strong plus in markets including South Florida.