Guest Experience & Membership Sales Specialist

Crunch, LLC; Frederick (MD); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Descripción de la vacante

Crunch, LLC is seeking a Member Service Representative (MSR) to be the first and last impression for members. You will deliver a warm welcome, provide legendary service, manage front desk tasks, drive appointments, assist with membership processes, and support the club's energy and flow to aid retention and guest satisfaction.

You will report to a Manager and contribute to brand culture through strong customer service, attendance, and professional demeanor.

Formación

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills required.

Responsabilidades

• Membership Sales
• Greet all members and guests with a smile and wish them well as they exit the club.
• Check in all members and guests per company procedures
• Facilitate messages on club software at check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain a welcoming atmosphere for members
• Handle member requests or escalate to a manager
• Sell retail products
• Schedule member services (e.g., tanning)
• Process payments for member services per procedures
• Know club facilities, services and schedules
• Maintain a clean, organized work area
• Assist in all projects as directed by club management
• Follow policies and procedures in Employee Handbook
• Handle opening and closing duties

Conocimientos

Fluent English

Proficient reading & writing

Computer skills

Descripción del empleo

Crunch, LLC is seeking a Member Service Representative (MSR) to be the first and last impression for members. You will deliver a warm welcome, provide legendary service, manage front desk tasks, drive appointments, assist with membership processes, and support the club's energy and flow to aid retention and guest satisfaction.

You will report to a Manager and contribute to brand culture through strong customer service, attendance, and professional demeanor.