Member Experience Specialist | Front Desk

Crunch Fitness; Gainesville (FL); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness in Gainesville is looking for a Member Services Representative (MSR) to be the first and last point of contact for members and guests. Responsibilities include delivering exceptional customer service, supporting member needs, and maintaining a positive club atmosphere.

The ideal candidate will have strong communication skills and a customer-focused mindset. The position requires a high school diploma, with preference for previous customer service experience. Benefits include gym membership and opportunities for advancement.

Qualifications

• High school diploma or equivalent required.
• Minimum age of 18 years.
• Previous customer service or front desk experience preferred.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Greet all members and guests in a friendly, professional manner.
• Ensure members and guests feel valued and appreciated.
• Maintain a clean, organized front desk and work area.
• Promote and sell retail products and club services to members.

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

Multitasking

Education

High school diploma or equivalent (GED)

Job description

Crunch Fitness in Gainesville is looking for a Member Services Representative (MSR) to be the first and last point of contact for members and guests. Responsibilities include delivering exceptional customer service, supporting member needs, and maintaining a positive club atmosphere.

The ideal candidate will have strong communication skills and a customer-focused mindset. The position requires a high school diploma, with preference for previous customer service experience. Benefits include gym membership and opportunities for advancement.