Lead Experience Guide: Drive Sales, Elevate Guest Care

The NOW Greenwood Village; Greenwood Village (CO); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Monthly bonus opportunities

Leadership development and advancement

Paid training

PTO and paid sick time

Health, dental, and vision insurance

SIMPLE IRA with employer match

Employee discounts

Complimentary massage benefits

Supportive, locally owned leadership

Beautiful boutique environment

Free parking

Zusammenfassung

The NOW Massage in Greenwood Village is seeking a Lead Experience Guide to partner with the General Manager, coach a team of Experience Guides, and drive boutique performance through membership sales, guest experience, and operational excellence.

You will lead by example, mentor new hires, conduct shift huddles, and create a positive culture while ensuring top-notch service and goals are met, including memberships, enhancements, and retail sales.

Qualifikationen

• 2+ years of sales and customer service experience.
• Previous leadership, supervision, or management experience preferred.
• Proven ability to coach others to achieve sales goals.
• Strong membership or commission-based sales experience preferred.
• Excellent communication and leadership skills.
• Ability to motivate and inspire a team.
• Strong problem-solving and conflict-resolution abilities.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Comfortable using computers, scheduling software, and POS systems.
• Passion for wellness, hospitality, and developing others.

Aufgaben

• Lead the Experience Guide team in achieving daily, weekly, and monthly membership, enhancement, retail, and gift card sales goals.
• Coach Experience Guides on effective sales techniques through role-playing, observation, and real-time feedback.
• Monitor individual and team performance metrics and celebrate wins while identifying opportunities for improvement.
• Help create contests, incentives, and strategies that motivate the team and drive boutique performance.
• Partner with the General Manager to develop action plans to increase memberships, guest retention, and overall revenue.
• Serve as the General Manager's right-hand person and act as manager on duty when leadership is unavailable.
• Lead by example through exceptional guest service, professionalism, and accountability.
• Mentor, train, and onboard new Experience Guides.
• Hold team members accountable to company standards while providing consistent coaching and encouragement.
• Foster a positive, supportive, and goal-oriented team culture.
• Conduct shift huddles and communicate daily priorities to the team.
• Deliver an exceptional guest experience from arrival through checkout.
• Resolve guest concerns professionally and confidently, turning challenges into positive experiences.
• Ensure every guest receives personalized recommendations for memberships, enhancements, retail products, and future visits.
• Maintain boutique presentation and operational excellence throughout every shift.
• Assist with scheduling and shift coverage as needed.
• Ensure all opening and closing procedures are completed accurately.
• Maintain accountability for cash handling, transactions, inventory, and boutique standards.
• Communicate opportunities, concerns, and ideas directly with the General Manager.
• Help maintain smooth day-to-day operations while supporting company initiatives.

Kenntnisse

Sales leadership

Coaching

Customer service

Leadership

Communication

Motivation

Problem solving

Multitasking

POS systems

Wellness passion

Tools

Scheduling software

POS systems

Jobbeschreibung

The NOW Massage in Greenwood Village is seeking a Lead Experience Guide to partner with the General Manager, coach a team of Experience Guides, and drive boutique performance through membership sales, guest experience, and operational excellence.

You will lead by example, mentor new hires, conduct shift huddles, and create a positive culture while ensuring top-notch service and goals are met, including memberships, enhancements, and retail sales.