Guest Experience & Membership Advisor

El Car Wash

Miami (FL)

On-site

USD 1,929,000 - 2,617,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is hiring a Customer Experience Advisor to greet customers, drive membership sign-ups, and turn service interactions into sales. You will thrive in a fast-paced, outdoor environment, with evenings, weekends, and holidays required, while keeping the site clean and safe.

You should be people-focused, energetic, and confident communicating in English and Spanish, with prior sales or hospitality experience a plus. Competitive benefits and growth opportunities are offered across Florida.

Qualifications

Reliable attendance and professional image.
Extroverted, engaging in customer-facing moments.
Results-driven with ability to hit numbers.
Empathetic with sales mindset.
Confident handling complaints on the spot.
Comfortable with POS systems and site technology.

Responsibilities

Set the tone from the start by welcoming customers with confidence, energy and a smile.
Drive membership growth by educating about Unlimited Membership and converting interest to loyalty.
Turn service into sales by reading customers and closing without being pushy.
Handle difficult moments with quick, professional resolution to leave customers impressed.
Keep the site clean, safe and welcoming in all conditions.
Capture customer feedback in Micrologic and flag issues to the team.