Customer Experience & Membership Growth Specialist

El Car Wash

Warren (MI)

On-site

USD 19,000 - 25,000

Full time

4 days ago
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Benefits offered by this job

Health insurance
Vision insurance
Dental insurance
401(k) with 4% match
Paid time off
Parental leave
Tuition reimbursement
Pet insurance
Mental health days
On-the-job training
Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor to greet customers with energy, promote our Unlimited Membership, and turn visits into lasting loyalty. You’ll read customers, adapt your approach, and close sales while maintaining a clean, safe site.

This frontline, hourly role emphasizes service, rapport-building, and issue resolution in a fast-paced environment. Bilingual English/Spanish is a strong plus for South Florida markets.

Qualifications

  • Experience delivering strong customer service in fast-paced environments.
  • Proven ability to drive loyalty and memberships.
  • Bilingual English/Spanish is a strong plus for South Florida markets.

Responsibilities

  • Welcome customers with confidence and energy to set a positive first impression.
  • Educate customers on Unlimited Membership and convert interest into loyalty.
  • Close sales naturally by reading customer needs without being pushy.
  • Resolve concerns quickly and professionally to leave customers impressed.
  • Keep the site clean, safe, and welcoming in every area.
  • Log customer feedback and surface insights to the team.

Skills

Customer service
Sales
Bilingual English/Spanish
POS proficiency
Energetic demeanor
Complaint handling

Tools

POS systems
Site technology

Job description

El Car Wash is seeking a Customer Experience Advisor to greet customers with energy, promote our Unlimited Membership, and turn visits into lasting loyalty. You’ll read customers, adapt your approach, and close sales while maintaining a clean, safe site.

This frontline, hourly role emphasizes service, rapport-building, and issue resolution in a fast-paced environment. Bilingual English/Spanish is a strong plus for South Florida markets.

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