Guest Experience Manager | Inclusive Store Leadership

lululemon; Orlando (FL); On-site; USD 52,000 - 64,000; Full time

Job summary

lululemon in Orlando Premium Outlet is seeking an Assistant Manager, Guest Experience to lead from the floor, develop team members, and uphold lululemon’s values in every guest interaction. You will foster an inclusive, high-performing store culture, support hiring and coaching, provide direct feedback, and ensure outstanding guest experience aligned with company directives.

This role requires collaborative leadership, the ability to resolve guest concerns on the floor, and a commitment to

Qualifications

• Leads with inclusive, respectful team culture.
• Provides direct feedback and coaching to team members.
• Manages hiring and builds a diverse, high-performing team.

Responsibilities

• Lead the guest experience on the sales floor and ensure quality service.
• Provide floor leadership for coverage and operations.
• Resolve guest feedback and escalations on the spot.

Skills

Leadership

People management

Coaching & mentoring

Customer service

Retail operations

Job description

lululemon in Orlando Premium Outlet is seeking an Assistant Manager, Guest Experience to lead from the floor, develop team members, and uphold lululemon’s values in every guest interaction. You will foster an inclusive, high-performing store culture, support hiring and coaching, provide direct feedback, and ensure outstanding guest experience aligned with company directives.

This role requires collaborative leadership, the ability to resolve guest concerns on the floor, and a commitment to