Guest Experience Manager – Front Office Leader

Sonesta; Los Angeles (CA); Vor Ort; USD 68.000 - 76.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company  %

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Zusammenfassung

Sonesta Los Angeles Airport is seeking a Guest Services Manager to act as MOD and supervise front office staff, ensuring exceptional guest experiences. You will coordinate VIP arrivals, concierge requests, and cross-department collaboration to resolve guest issues.

Ideal candidates bring strong front desk leadership, a passion for service, and the ability to mentor a diverse team, maintaining Sonesta's guest-centric standards at this busy hotel in Los Angeles.

Qualifikationen

• Experience in hotel front desk or front office operations.
• Proven ability to supervise multiple staff and manage shifts.
• Strong guest-service orientation and problem-solving skills.

Aufgaben

• Act as MOD, covering morning and evening shifts.
• Supervise front desk, communications, concierge and related staff.
• Ensure VIP arrivals are handled with professionalism and care.
• Coordinate with other departments to resolve guest issues.
• Lead post-stay follow-up and guest feedback initiatives.

Kenntnisse

Guest service

Staff supervision

MOD coverage

VIP arrivals

Concierge coordination

Guest satisfaction

Jobbeschreibung

Sonesta Los Angeles Airport is seeking a Guest Services Manager to act as MOD and supervise front office staff, ensuring exceptional guest experiences. You will coordinate VIP arrivals, concierge requests, and cross-department collaboration to resolve guest issues.

Ideal candidates bring strong front desk leadership, a passion for service, and the ability to mentor a diverse team, maintaining Sonesta's guest-centric standards at this busy hotel in Los Angeles.