Guest Services Manager

Sonesta International Hotels Corporation; Los Angeles (CA); Sur place; USD 68 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company  %

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Résumé du poste

Sonesta Los Angeles Airport is seeking a Guest Services Manager to act as MOD and supervise front office staff, ensuring exceptional guest experiences. You will coordinate VIP arrivals, concierge requests, and cross-department collaboration to resolve guest issues.

Ideal candidates bring strong front desk leadership, a passion for service, and the ability to mentor a diverse team, maintaining Sonesta's guest-centric standards at this busy hotel in Los Angeles.

Qualifications

• Experience in hotel front desk or front office operations.
• Proven ability to supervise multiple staff and manage shifts.
• Strong guest-service orientation and problem-solving skills.

Responsabilités

• Act as MOD, covering morning and evening shifts.
• Supervise front desk, communications, concierge and related staff.
• Ensure VIP arrivals are handled with professionalism and care.
• Coordinate with other departments to resolve guest issues.
• Lead post-stay follow-up and guest feedback initiatives.

Connaissances

Guest service

Staff supervision

MOD coverage

VIP arrivals

Concierge coordination

Guest satisfaction

Description du poste

Guest Services Manager# Welcome, People People!## Guest Services ManagerApply: Sonesta Los Angeles Airport, CA: Full time: Posted Today: R-0074779**We’re People People. Are you?**We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). **What this role is all about** Job Description Summary The Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest service and satisfaction. Supervision of all front office line staff would be a primary focus. **What you’ll be doing****Job Description****Principle duties and responsibilities (Essential Functions) include:*** Key Job Functions + Act independently as MOD, covering morning and evening shifts. + Supervise all front office staff including front desk, communications, uniform services and concierge. + Offer MOD support to other unsupervised departments as needed. + Act as Travel pass champion. + Distribute minutes and conduct Manager’s Meeting. + Oversee VIP arrivals. + Perform VIP Escorts. + Act as Lobby Ambassador + Track and follow up on in-house guest challenges. + Resolve guest related issues. + Liaison with other departments to ensure guest satisfaction. + Assist with post-stay guest follow up. + Perform Property rounds. + Act as Front Office representative during Pre-Cons. + Monitor and coordinate concierge requests. + Provide site tours of the hotel.* Deliver Passionate & Engaging Service to our Guests + You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations + You will consistently deliver our GUEST model: - **G**reet or welcome everyone, warmly with a smile - **U**se eye and ear contact and guest’s name - **E**stablish/anticipate needs - **S**olve and own all requests/complaints - **T**hank everyone* Build solid relationship with your Colleagues + Treat colleagues with respect and dignity* Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. **Anticipated Pay Range & Additional Job Information*****$68,040 to 75,600 Based pay offered may vary on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.*** **How we reward you** At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer: * Medical, Dental and Vision Insurance* Health Savings Account with Company Match* 401(k) Retirement Plan with Company Match* Paid Vacation and Sick Days* Sonesta Hotel Discounts* Educational Assistance* Paid Parental Leave* Company Paid Life Insurance* Company Paid Short Term and Long Term Disability Insurance* Various Employee Perks and Discounts* Hospital Indemnity* Critical Illness Insurance* Accident Insurance **Our Commitment to You** Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.**Before You Apply** To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed. **Qualified applicants with arrest or conviction records will be considered for employment in accordance with the****Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.**