Front Desk Manager - Guest Experience Leader

Hyatt Hotels Corporation; Los Angeles (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid holidays and vacation

Discounted hotel rooms for team

Job summary

Hyatt Place I Hyatt House Los Angeles International Airport is seeking an Assistant Front Desk Manager to oversee daily front desk operations and staff. You will train, schedule, and coach team members to uphold Hyatt service standards while resolving guest concerns promptly and maintaining revenue through strong occupancy control.

The role requires leadership, organization, and clear English communication, with open availability including weekends and holidays.

Qualifications

• Minimum 2 years of progressive hotel rooms management or front office leadership experience (Hyatt experience preferred).
• Previous hotel experience required; hospitality degree a plus.
• Strong leadership qualities with the ability to motivate, coach, and influence a diverse team.
• Proven customer service and conflict-resolution skills.
• Proficiency in Microsoft Word and Excel; strong administrative and organizational abilities.
• Proficiency with property management systems (PMS) and basic office software, preferably experienced with Hyatt PMS.
• Must have open availability, including the ability to work weekends and holidays as needed.
• Clear, concise verbal and written communication skills in English.
• Professional presentation and service-oriented style.
• High energy, entrepreneurial spirit, and focus on driving results.
• Ability to carry/lift up to 50 lbs.

Responsibilities

• Lead daily front desk operations, ensuring brand standards, guest satisfaction, and smooth service delivery.
• Assist in supervising and coordinating front desk staff to ensure efficient daily operations.
• Recruit, train, coach, and counsel team members to reflect Hyatt service standards.
• Act as a role model by performing front desk tasks when needed and ensuring adherence to policies, including cash handling.
• Maintain effective communication and collaboration with Housekeeping, Reservations, and other departments to ensure seamless guest experiences and operational flow.
• Complete audit procedures, as needed.
• Handle guest issues and complaints with professionalism, ensuring timely resolution and satisfaction.
• Ensure staff remain knowledgeable about rates, packages, and promotions.
• Maintain guest room inventory and oversee same-day selling procedures to maximize occupancy and revenue.
• Support employee development, recognition, and performance management, fostering teamwork and accountability.
• Step in as acting Manager in the absence of the Front Desk Manager.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
• Comply with attendance rules and be available to work on a regular basis and coverage as needed.
• Maintain a safe guest and work environment and protect the hotel asset.
• Perform any other job-related duties assigned.

Skills

Front desk leadership

Staff training

Communication

Organizational skills

Conflict resolution

English proficiency

Education

Hospitality degree

Tools

Hyatt PMS

Microsoft Excel

Job description

Hyatt Place I Hyatt House Los Angeles International Airport is seeking an Assistant Front Desk Manager to oversee daily front desk operations and staff. You will train, schedule, and coach team members to uphold Hyatt service standards while resolving guest concerns promptly and maintaining revenue through strong occupancy control.

The role requires leadership, organization, and clear English communication, with open availability including weekends and holidays.