Guest Experience Manager, Front Office

Stonebridge Hospitality Management; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Travel perks

Job summary

Stonebridge Hospitality Management in Boston, MA is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services while achieving high guest satisfaction and operational efficiency.

The role collaborates with the General Manager to meet revenue and quality targets, leading front office staff and maintaining strong financial oversight. Flexible schedule needed for evenings, weekends, and holidays.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities.
• Experience with property management systems and financial reporting.
• Excellent communication skills (verbal & written).
• Ability to analyze budgets, forecasts, and revenue reports.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate guest details and billing.
• Address guest issues or complaints promptly to maintain satisfaction.
• Ensure front-office areas are clean and operate efficiently.
• Maximize room occupancy within overbooking policy.
• Coordinate between reservations, front office, and housekeeping.
• Post guest charges accurately and maintain up-to-date ledgers.
• Enforce credit-control procedures and balance accounts daily.
• Oversee checkout procedures and luggage delivery.
• Lead performance appraisals and provide training for front office staff.

Skills

Guest service

Leadership

Organizational skills

PMS experience

Communication skills

Financial reporting

Problem solving

Tools

PMS software

Job description

Stonebridge Hospitality Management in Boston, MA is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services while achieving high guest satisfaction and operational efficiency.

The role collaborates with the General Manager to meet revenue and quality targets, leading front office staff and maintaining strong financial oversight. Flexible schedule needed for evenings, weekends, and holidays.