Guest Experience Manager - Front Desk & VIP Services

Socket.dev; Portland (ME); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Parking pass

Medical insurance

Life insurance

Disability insurance

401k match

Paid time off

Parental leave

Employee discounts

Tuition reimbursement

Career growth opportunities

Employee assistance program

Job summary

The Press Hotel in Portland, ME seeks an experienced Front Office Manager to oversee the arrival and departure experience, manage the Front Desk team, and ensure exceptional guest service. You will lead interviews, approve payroll, and coordinate daily standups while maintaining a professional atmosphere.

This role offers competitive benefits, opportunities for growth, and a dynamic work environment at an iconic Portland property.

Qualifications

• 2-4 years of management experience in front office operations.

Responsibilities

• Oversee VIP meet & greets, guest check-in/out, and maintain a high standard of guest experience.
• Lead Front Desk team, conduct interviews, approve payroll and manage timecards.
• Prepare for and conduct shift meetings; ensure smooth shift handovers.
• Resolve guest issues promptly and monitor arrivals, in-house guests, and departures.
• Monitor cancellations, overbooking, and inventory to maximize satisfaction and revenue.

Skills

Strong interpersonal skills

Leadership experience

Guest service orientation

Effective communication

Problem solving

Multitasking

Confidentiality

Microsoft Office

HMS experience

Tools

HMS

Front Office Software

Job description

The Press Hotel in Portland, ME seeks an experienced Front Office Manager to oversee the arrival and departure experience, manage the Front Desk team, and ensure exceptional guest service. You will lead interviews, approve payroll, and coordinate daily standups while maintaining a professional atmosphere.

This role offers competitive benefits, opportunities for growth, and a dynamic work environment at an iconic Portland property.