Front Desk Manager - Guest Experience & Leadership

Press Hotel; Portland (ME); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Dedicated employee parking

Employer-subsidized medical, dental, &

Life insurance

Disability insurance

Health & Wellness benefits

Parental leave

401k employer match

Hotel staff discounts

F&B discounts

Tuition reimbursement

Training & development

Job summary

The Press Hotel in Portland, Maine is seeking a guest services leader to oversee front desk operations and elevate the guest experience. You will coach a hospitality team, manage check-in and check-out, handle escalations, and ensure a warm, professional atmosphere.

Responsibilities include monitoring arrivals, coordinating with other departments, approving payroll, leading shifts, and driving upsell programs while maintaining brand standards.

Qualifications

• Strong interpersonal and leadership skills for a hospitality team.
• Ability to engage guests and colleagues with a courteous, service‑oriented approach.
• Proactive problem solving and proactive guest issue resolution.
• Efficiently multitask to manage front desk operations and communications.
• Maintain confidentiality of guest and colleague information.
• Familiarity with Microsoft Office applications; HMS knowledge is a plus.

Responsibilities

• Assist with VIP check-ins and greet guests when possible.
• Interact with guests to build relationships and encourage repeat stays.
• Anticipate guest needs and monitor arrivals, in-house guests, and departures.
• Follow up daily to resolve complaints and service requests.
• Manage online guest review responses and extranets (Expedia, Google).
• Maintain a professional appearance of the Front Desk and office space.

Skills

Interpersonal leadership

Guest relations

Problem solving

Multi-tasking

Confidentiality

Microsoft Office

Tools

HMS

Job description

The Press Hotel in Portland, Maine is seeking a guest services leader to oversee front desk operations and elevate the guest experience. You will coach a hospitality team, manage check-in and check-out, handle escalations, and ensure a warm, professional atmosphere.

Responsibilities include monitoring arrivals, coordinating with other departments, approving payroll, leading shifts, and driving upsell programs while maintaining brand standards.