Guest Experience Manager - Front Desk Leader

EOS Hospitality; Portland (OR); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Employer-subsidized medical insurance

Dental insurance

Vision insurance

401k employer match

Paid time off

Job summary

The Press Hotel in Portland, OR, is seeking a Front Desk Manager to lead the front office team and elevate guest service. You will oversee check-ins/outs, guest interactions, and the VIP program, ensuring a seamless arrival and departure experience.

EOS Hospitality offers a comprehensive benefits package, competitive wages, and opportunities for growth within a dynamic hospitality group. This on-site role requires a polished professional with 2–4 years of management experience.

Qualifications

• 2-4 years’ management experience—1 year Front Office management required.
• Flexibility to meet the demands of a 24-hour operation.
• Maintain professional appearance and grooming.

Responsibilities

• Assist with VIP meet & greets at check-in when possible.
• Interact with guests to build relationships and encourage repeat stays.
• Anticipate guest needs and monitor arrivals, in-house guests and departures.

Skills

Interpersonal skills

Leadership experience

Communication skills

Problem solving

Office software

Tools

Microsoft Office

HMS

Job description

The Press Hotel in Portland, OR, is seeking a Front Desk Manager to lead the front office team and elevate guest service. You will oversee check-ins/outs, guest interactions, and the VIP program, ensuring a seamless arrival and departure experience.

EOS Hospitality offers a comprehensive benefits package, competitive wages, and opportunities for growth within a dynamic hospitality group. This on-site role requires a polished professional with 2–4 years of management experience.