Guest Services Concierge - Front Desk

Press-Hotel; Portland (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Parking pass with company contribution

Medical, dental, and vision insurance

Life insurance $25k

Disability insurance options

Health & Wellness benefits

Parental leave

401k match up to 4%

Employee lodging discounts

Food & beverage discounts

Growth & training opportunities

Incentive opportunities

Employee Assistance Program

Job summary

The Press Hotel in Portland, Maine, is seeking a Guest Service Agent to join our Front Desk team. You will provide telephone services, greet guests, and manage guest check-in/check-out processes with a focus on hospitality and accuracy.

Responsibilities include handling concierge communications, maintaining guest accounts, and coordinating with housekeeping and maintenance to ensure a seamless guest experience. Competitive benefits and a supportive team environment are offered.

Qualifications

• Provide telephone services for guests, vendors, and all inquiries and direct calls to appropriate personnel.
• Adhere to KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome guests professionally, interact with guests in a respectful, cheerful manner, and engage to meet needs.

Responsibilities

• Build welcome packets and issue keys as assigned.
• Direct guests upon arrival onto the property and check in guests with room keys.
• Verify guest identification and payment methods at check in/out and process charges.

Skills

Customer service

Hotel environment

Leadership qualities

Flexible hours

Communication

Problem solving

Job description

The Press Hotel in Portland, Maine, is seeking a Guest Service Agent to join our Front Desk team. You will provide telephone services, greet guests, and manage guest check-in/check-out processes with a focus on hospitality and accuracy.

Responsibilities include handling concierge communications, maintaining guest accounts, and coordinating with housekeeping and maintenance to ensure a seamless guest experience. Competitive benefits and a supportive team environment are offered.