Guest Experience Manager

Press-Hotel; Portland (ME); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Dedicated employee parking lot pass

Employer-subsidized health insurance

Life insurance

Disability insurance

Health & Wellness benefits

Parental leave

401k match

Employee hotel discounts

Job summary

The Press Hotel in Portland, ME seeks a Front Desk leadership professional to oversee guest services, arrivals and departures, and staff coordination. You will coach associates, ensure professional service, and manage daily operations to maximize guest satisfaction.

Responsibilities include VIP welcomes, responding to guest needs, payroll approval, and shift briefings, with a strong emphasis on training and teamwork. On-site role offering competitive benefits and growth opportunities.

Qualifications

• Flexibility to meet the demands of a 24-hour operation.
• Maintain a high standard of personal appearance and grooming.
• Knowledge of hotel products, services, pricing and promotions.

Responsibilities

• Assist with VIP meet & greets at check-in when possible.
• Interact with guests to build relationships and encourage repeat stays.
• Anticipate guest needs and monitor arrivals, in-house guests, and departures.

Skills

Interpersonal skills

Leadership experience

Customer service

Problem solving

Multitasking

Confidentiality

Tools

Microsoft Office

HMS

Job description

The Press Hotel in Portland, ME seeks a Front Desk leadership professional to oversee guest services, arrivals and departures, and staff coordination. You will coach associates, ensure professional service, and manage daily operations to maximize guest satisfaction.

Responsibilities include VIP welcomes, responding to guest needs, payroll approval, and shift briefings, with a strong emphasis on training and teamwork. On-site role offering competitive benefits and growth opportunities.