Guest Experience Manager — Front Desk & Reservations

Vista Host Hotels Management & Development; Orange Beach (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonuses

Vacations/Sick/Holiday pay

Health Insurance

Dental/Vision Insurance

Life Insurance

401k Program

Employee Discounts

Employee Assistance Program

Job summary

Vista Host Hotels Management & Development seeks a dynamic Guest Service Manager to coordinate front desk activities, manage reservations, and ensure guest satisfaction across departments. The role emphasizes strong communication and leadership to train, supervise, and support front desk staff while handling guest inquiries and escalations promptly.

You will monitor guest reviews, oversee daily operations, and maintain a welcoming atmosphere for all guests while collaborating with other

Qualifications

• Must communicate effectively in English, both written and verbal.
• Ability to stand for long periods.
• Lift up to 20 lbs.

Responsibilities

• Ensure the front desk is tidy and fully stocked with necessary materials.
• Train, supervise, and support front desk staff, ensuring coverage across shifts.
• Recruit and train new employees to maintain high guest service levels.
• Create, organize, and manage schedules for all front office employees.
• Assign tasks and monitor front desk performance for timely, accurate service.
• Handle guest complaints and requests with prompt resolutions.
• Troubleshoot emergencies and unexpected situations as they arise.
• Monitor office supplies and place orders to maintain stock.
• Review and respond to in-house and third-party guest reviews and address feedback.

Skills

Communication skills

Leadership

Staff training

Customer service

Problem solving

Job description

Vista Host Hotels Management & Development seeks a dynamic Guest Service Manager to coordinate front desk activities, manage reservations, and ensure guest satisfaction across departments. The role emphasizes strong communication and leadership to train, supervise, and support front desk staff while handling guest inquiries and escalations promptly.

You will monitor guest reviews, oversee daily operations, and maintain a welcoming atmosphere for all guests while collaborating with other