Guest Service Manager

Vista Host Hotels Management & Development; Orange Beach (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonuses

Vacations/Sick/Holiday pay

Health Insurance

Dental/Vision Insurance

Life Insurance

401k Program

Employee Discounts

Employee Assistance Program

Job summary

Vista Host Hotels Management & Development seeks a dynamic Guest Service Manager to coordinate front desk activities, manage reservations, and ensure guest satisfaction across departments. The role emphasizes strong communication and leadership to train, supervise, and support front desk staff while handling guest inquiries and escalations promptly.

You will monitor guest reviews, oversee daily operations, and maintain a welcoming atmosphere for all guests while collaborating with other

Qualifications

• Must communicate effectively in English, both written and verbal.
• Ability to stand for long periods.
• Lift up to 20 lbs.

Responsibilities

• Ensure the front desk is tidy and fully stocked with necessary materials.
• Train, supervise, and support front desk staff, ensuring coverage across shifts.
• Recruit and train new employees to maintain high guest service levels.
• Create, organize, and manage schedules for all front office employees.
• Assign tasks and monitor front desk performance for timely, accurate service.
• Handle guest complaints and requests with prompt resolutions.
• Troubleshoot emergencies and unexpected situations as they arise.
• Monitor office supplies and place orders to maintain stock.
• Review and respond to in-house and third-party guest reviews and address feedback.

Skills

Communication skills

Leadership

Staff training

Customer service

Problem solving

Job description

The Guest Service Manager is a dynamic, multi-dimensional role responsible for coordinating front desk activities, managing reservations, and ensuring the complete satisfaction of all guests. This role involves handling communications across departments, managing guest requests, and supporting front‑of‑house operations.

Position Title

Guest Service Manager

Reports To

General Manager

Who is this position for?

• Thrives in a fast‑paced environment, handling multiple tasks simultaneously.
• Is passionate about guest service and can lead by example, maintaining a positive and welcoming atmosphere.
• Has strong communication and leadership skills, with the ability to train, supervise, and support front desk staff.
• Enjoys problem‑solving and is capable of managing guest inquiries and escalations efficiently.

Why work for us?

• Competitive salary with opportunities for performance‑based bonuses.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k Program.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third‑Party Employee Assistance Program (personal and professional).
• Growth opportunities within Vista Host’s portfolio of properties.

Duties And Responsibilities

• Ensure the front desk is tidy and fully stocked with necessary materials (e.g., key cards, guest packets, etc.).
• Train, supervise, and support front desk staff, ensuring that all front‑of‑house positions are covered throughout shifts.
• Recruit and train new employees to maintain a high level of guest service.
• Create, organize, and manage schedules for all front office employees.
• Assign tasks and monitor front desk performance to ensure timely, accurate customer service.
• Handle guest complaints and specific requests, providing prompt and effective resolutions.
• Troubleshoot emergencies and unexpected situations as they arise.
• Monitor office supplies and place orders as needed to maintain adequate stock levels.
• Review and respond to in‑house and third‑party guest reviews, ensuring feedback is addressed constructively.
• Perform other duties as assigned by management.

Position Requirements

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for long periods.
• Must be able to lift up to 20 lbs.
• Previous front desk or guest service experience is preferred, but not required.

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.