Guest Experience & Operations Manager

Brett/Robinson Gulf Corp.; Orange Beach (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Brett/Robinson Gulf Corp. in Orange Beach, AL, seeks a Guest Care Manager to lead guest-facing operations and deliver a high-quality Service Desk experience. You will mentor a team, ensure accurate information and smooth check‑in/check‑out processes, and support reservations while maintaining safety and service standards.

The role requires flexibility, strong communication, and the ability to manage emergencies and guest concerns with tact and professionalism.

Qualifications

• High School Diploma or GED required; hospitality/customer service experience preferred.
• Experience leading guest-facing teams in a hospitality setting.
• Ability to manage escalated guest concerns and operational challenges.

Responsibilities

• Represent Brett/Robinson professionally, ensuring courtesy and hospitality in all guest interactions.
• Oversee daily Service Desk operations for a consistent guest experience.
• Handle complaints, mediate disputes, and negotiate resolutions per policy.

Skills

Staff management

Guest services

Conflict resolution

Operations management

Cash handling

Safety compliance

Education

High School Diploma

Tools

Reservations software

Job description

Brett/Robinson Gulf Corp. in Orange Beach, AL, seeks a Guest Care Manager to lead guest-facing operations and deliver a high-quality Service Desk experience. You will mentor a team, ensure accurate information and smooth check‑in/check‑out processes, and support reservations while maintaining safety and service standards.

The role requires flexibility, strong communication, and the ability to manage emergencies and guest concerns with tact and professionalism.