Hotel Front Desk Supervisor - Guest Experience Lead

Raymond Management Company; Madison (WI); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Team Culture

Training and Growth

Employee Recognition

Paid vacation, sick, bereavement, &amp

Job summary

Raymond Management Company is seeking a Guest Service Supervisor to oversee the front desk operations and guest experience. You will lead the front desk team, handle guest inquiries, and collaborate with housekeeping and maintenance to ensure smooth service.

Open availability with weekends/holidays, with a starting wage of $20.00-$21.00/hour and increases at 30, 60, and 90 days based on performance. This part-time role offers team culture, training, recognition, and multiple employee benefits.

Qualifications

• Strong leadership and organizational skills in guest services or hospitality management.
• Ability to train and guide front desk staff on service standards and conflict resolution.
• Excellent communication and problem-solving abilities.

Responsibilities

• Supervise daily front desk operations, including check-ins and check-outs.
• Lead and train front desk staff, guiding guest service and teamwork.
• Collaborate with housekeeping and maintenance to ensure seamless guest experiences.
• Address guest concerns promptly and professionally.
• Monitor guest satisfaction and align team with service standards.

Skills

Leadership

Front desk operations

Guest service

Communication

Training staff

Job description

Raymond Management Company is seeking a Guest Service Supervisor to oversee the front desk operations and guest experience. You will lead the front desk team, handle guest inquiries, and collaborate with housekeeping and maintenance to ensure smooth service.

Open availability with weekends/holidays, with a starting wage of $20.00-$21.00/hour and increases at 30, 60, and 90 days based on performance. This part-time role offers team culture, training, recognition, and multiple employee benefits.