Hotel Front Desk Manager / Guest Services Manager

Hilton Garden Inn – Cincinnati / Mason; Mason (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Travel with hotel discounts

401(k) retirement plans with company

Job summary

Hilton Garden Inn – Cincinnati / Mason in Mason, OH is seeking a Guest Service Manager to oversee front desk operations, manage check-in/check-out and reservations, and lead a service-oriented team.

The role focuses on driving guest satisfaction, coordinating with other departments, and delivering high-quality service with comprehensive benefits and opportunities for growth.

Qualifications

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills to motivate a diverse team.
• Excellent communication and guest service focus.
• Proficiency with hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends and holidays.

Responsibilities

• Manage daily front desk operations, including check-in/check-out and reservations.
• Lead and train the guest service team to deliver exceptional service.
• Handle guest inquiries, requests, and complaints promptly.
• Monitor guest satisfaction and implement improvements.
• Collaborate with other departments to ensure smooth operations.
• Prepare reports on guest feedback for management.
• Ensure compliance with hotel policies and safety protocols.

Skills

Leadership

Communication

Guest relations

Front desk operations

Reservation management

Staff training

Tools

Hotel management software

Job description

Job Category: Administration

Requisition Number: HOTEL005414

• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Position: Guest Service Manager
Starting Salary Range: $50,000 - $55,000/year or more based on experience.
Employment Type: Full-Time
Application Deadline: September 21, 2026

Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits Available:

• 11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Short- & long-term disability coverage paid by RMC
• Life / AD&D insurance company provided with additional optional coverage for your family
• Tuition reimbursement for college credits or professional certification
• Flexible spending plans options
• 401(k) retirement plans with company contribution
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

What You’ll Do:

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

We’re Looking For:

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for hospitality and a desire to create memorable experiences for guests.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.