Front Desk Leader & Guest Experience Manager

Guest Services; Breckenridge (CO); On-site; USD 51,000 - 63,000; Full time

Job summary

Guest Services seeks a Front Desk Manager to oversee front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring outstanding service. The role emphasizes leadership, scheduling, and budget awareness in a hospitality environment.

The ideal candidate will have a High School Diploma (Bachelor's preferred), strong clerical and computer skills (Outlook, Word, Excel), and excellent communication across diverse guests and staff.

Qualifications

• High School Diploma.
• Bachelor's Degree or related customer service experience preferred.
• Clerical skills including typing, filing, office tasks and cash handling.
• Proficient with MS Outlook, Word and Excel.
• Strong ability to interact with diverse people and manage multiple priorities.
• Ability to arrange and coordinate reservations.
• Excellent interpersonal, administrative, telephone and communications skills.

Responsibilities

• Assist in planning and developing daily Front Desk operations; forecasting and analyzing sales, labor and profit; budgeting and scheduling staff.
• Recruit, supervise, train, schedule, and direct front desk staff.
• Respond to guest inquiries and resolve customer complaints.
• Ensure cash handling is accurate at start and end of each shift.
• Maintain a safe, clean, and well-maintained facility and staff hygiene.
• Notify management of unusual events or safety concerns.
• Represent the company professionally in all client interactions.
• Perform unit opening and closing procedures.

Skills

Customer service

Interpersonal skills

Multitasking

Scheduling reservations

Problem solving

Communication skills

Education

High School Diploma

Bachelor's Degree or related customer service experience

Tools

MS Outlook

MS Word

MS Excel

Job description

Guest Services seeks a Front Desk Manager to oversee front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring outstanding service. The role emphasizes leadership, scheduling, and budget awareness in a hospitality environment.

The ideal candidate will have a High School Diploma (Bachelor's preferred), strong clerical and computer skills (Outlook, Word, Excel), and excellent communication across diverse guests and staff.