Guest Experience Specialist – Front Desk & Reservations

Maine Course Hospitality Group; Portland (ME); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Discounts

Supportive work environment

Job summary

Maine Course Hospitality Group in Portland, Maine is seeking a Front Office Associate to manage guest services and front desk operations. The role is essential in ensuring a positive first impression and delivering outstanding customer service.

Successful candidates will possess strong communication skills, a positive attitude, and previous customer service experience. We offer competitive wages, full-time benefits including Health, Dental, and Vision Insurance, and a supportive work environment.

Qualifications

• Previous front desk, hotel, or customer service experience preferred.
• Strong guest service and hospitality skills.
• Ability to stand and walk for extended periods; lift 35–50 lbs.
• Must be available to work a flexible schedule.

Responsibilities

• Welcome guests and manage front desk operations.
• Process guest payments and handle cash and credit cards.
• Provide information about hotel amenities and local attractions.
• Coordinate with Housekeeping on room status and readiness.

Skills

Guest service and hospitality skills

Verbal and written communication skills

Attention to detail

Basic computer skills

Job description

Maine Course Hospitality Group in Portland, Maine is seeking a Front Office Associate to manage guest services and front desk operations. The role is essential in ensuring a positive first impression and delivering outstanding customer service.

Successful candidates will possess strong communication skills, a positive attitude, and previous customer service experience. We offer competitive wages, full-time benefits including Health, Dental, and Vision Insurance, and a supportive work environment.