Guest Experience Leader, Store Ops & Team Growth

Target; Collierville (TN); On-site; USD 64,000 - 128,000; Full time

Job summary

Target is seeking a store leadership professional to build a passionate Guest Advocates team and drive exceptional guest experiences across all lanes and services. You will forecast staffing, lead the coaching of leaders, and align schedules with peak traffic and holidays to maximize guest satisfaction.

Our ideal candidate has strong interpersonal skills, business acumen, and the ability to manage a diverse team while delivering measurable sales and service goals.

Qualifications

• Experience building and leading a guest-first team culture across the store.
• Ability to recruit, select and develop hourly team members and leaders.
• Knowledge of department sales trends, inventory, promotions, and pricing.

Responsibilities

• Build a team of Guest Advocates and Service Leaders to exceed guest service expectations.
• Drive total store sales and contribute to profitability.
• Anticipate staffing needs and recruit for both short- and long-term goals.
• Manage leaders, training compliance, and ongoing development conversations.

Skills

Guest engagement

Guest service fundamentals

Retail business acumen

Workload planning

Team leadership

Talent management

Education

4 year degree or equivalent

Job description

Target is seeking a store leadership professional to build a passionate Guest Advocates team and drive exceptional guest experiences across all lanes and services. You will forecast staffing, lead the coaching of leaders, and align schedules with peak traffic and holidays to maximize guest satisfaction.

Our ideal candidate has strong interpersonal skills, business acumen, and the ability to manage a diverse team while delivering measurable sales and service goals.