Guest Experience Lead - Growth, Training & Community Impact

standoutforgood; Friendswood (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Stand Out For Good Inc. seeks a Guest Engagement Assistant Store Leader to create an exceptional guest experience in store.

You will hire, train, and develop a diverse team that builds authentic relationships with guests in every interaction and drive sales through strong store leadership. You will lead by example in delivering outstanding service, coaching staff, and meeting guest experience goals while supporting the Mission Monday program to benefit communities we serve.

Qualifications

• Strong communication skills with an outgoing personality and willingness to engage with guests.
• Proven record as a successful hospitality leader with knowledge in leadership including financial results, guest satisfaction, and employee relations.
• Ability to maintain a beautiful environment with a keen eye for detail, ensuring a pleasing experience and inviting atmosphere.
• Genuine desire to make a positive impact on the community and contribute to meaningful causes.
• Creative and entrepreneurial thinking with ability to react to revenue-driven ideas and opportunities.
• Well-groomed and stylish appearance reflecting pride and commitment to a world-class guest experience.
• Ability to work a varied schedule with a minimum of 40 hours a week including holidays, nights and weekends.
• 1 year Retail or Hospitality Management experience.
• Bachelor's Degree preferred.

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs.
• Models excellent service standards and coaches associates to deliver exceptional guest experiences.
• Recruit, train and develop a team to achieve individual, store, and company goals.
• Foster team commitment through support, relationship building, and recognizing individual contributions.
• Manages the Mission Monday campaign to positively impact the community and enhance people's lives.
• Holds self and the team accountable for achievement of P&L results and statistical standards.
• Provides timely feedback, recognition, and rewards to associates, driving retention and performance.

Skills

Strong communication

Hospitality leadership

Guest-focused leadership

Team development

Detail-oriented

Community impact

Entrepreneurial thinking

Professional appearance

Flexible schedule

Education

Bachelor's degree preferred

Job description

Stand Out For Good Inc. seeks a Guest Engagement Assistant Store Leader to create an exceptional guest experience in store.

You will hire, train, and develop a diverse team that builds authentic relationships with guests in every interaction and drive sales through strong store leadership. You will lead by example in delivering outstanding service, coaching staff, and meeting guest experience goals while supporting the Mission Monday program to benefit communities we serve.