Guest Experience Leader — Beauty Retail Team

L'Occitane En Provence; Houston (TX); Hybrid; USD 60,000 - 75,000; Full time

Job summary

L'Occitane Houston International Airport is seeking an Assistant Store Manager to create a warm, sensory-driven shopping experience aligned with our brand values. You will work closely with the Store Manager to train staff, guide guest experiences, and uphold sustainability and ethical practices across operations.

You will lead by example, foster an inclusive team culture, and ensure exceptional customer happiness while maintaining knowledge of skincare, body care, and fragrance.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness inside and outside the store.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the host: foster a warm, inviting atmosphere aligned with brand values.
• Prioritize guest experience: provide knowledgeable service to tailor product selections.
• Keep an open mind: embrace feedback and support open communication.
• Let success drive you: organize regular training with the Store Manager to boost product knowledge and service.
• Foster a team culture: adapt management styles to different personalities.
• Communicate with care: lead and support store staff, nurturing a positive team dynamic.

Skills

Team leadership

Guest experience

Communication

Customer focus

Skincare knowledge

Clienteling

Tech proficiency

Retail experience

Job description

L'Occitane Houston International Airport is seeking an Assistant Store Manager to create a warm, sensory-driven shopping experience aligned with our brand values. You will work closely with the Store Manager to train staff, guide guest experiences, and uphold sustainability and ethical practices across operations.

You will lead by example, foster an inclusive team culture, and ensure exceptional customer happiness while maintaining knowledge of skincare, body care, and fragrance.