Guest Experience Lead | Luxury Skincare & Fragrance

L'Occitane En Provence; Burlington (MA); Hybrid; USD 29,000 - 33,000; Full time

Job summary

L’Occitane En Provence Burlington Mall seeks an Assistant Store Manager to help create a peaceful, sensory-rich shopping environment. You’ll work with the Store Manager to guide guests in selecting products, train staff, and foster a collaborative team culture in a sustainability-driven store.

Experience leading retail or hospitality teams, strong communication, and a customer-first mindset are essential. Familiarity with skincare and fragrance is a plus, and basic tech skills are required.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness both inside and outside the store.
• Familiarity with skincare, body care and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the host by creating a warm, inviting atmosphere aligned with brand values and senses.
• Prioritize guest experience by providing knowledgeable service to tailor product choices.
• Keep an open mind and embrace feedback to support a communicative culture.
• Let success drive you by organizing regular training with the Store Manager to boost product knowledge and service.
• Foster a positive team culture by adapting management styles to different personalities.
• Communicate with care by guiding and supporting store staff to maintain a collaborative environment.

Skills

Team leadership

Guest experience

Communication

Customer happiness

Skincare knowledge

Clienteling

Tech proficiency

Job description

L’Occitane En Provence Burlington Mall seeks an Assistant Store Manager to help create a peaceful, sensory-rich shopping environment. You’ll work with the Store Manager to guide guests in selecting products, train staff, and foster a collaborative team culture in a sustainability-driven store.

Experience leading retail or hospitality teams, strong communication, and a customer-first mindset are essential. Familiarity with skincare and fragrance is a plus, and basic tech skills are required.