Assistant Store Manager: Luxury Beauty & Guest Experience Lead

L'OCCITANE Group (B Corp); Burlington (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Assistant Store Manager at L'Occitane Burlington Mall, MA, leads guest experience and product knowledge to reflect our brand values. You’ll partner with the Store Manager to train staff, optimize service delivery, and foster an inviting, sustainable shopping environment.

We value team leadership, exceptional communication, and a proactive sales mindset. Experience in retail or hospitality and basic tech proficiency help you guide customers through skincare, body care, and fragrance offerings

Qualifications

• Experience leading teams in retail or hospitality.
• Strong communication and guest service skills.
• Sales-focused mindset with customer happiness as a priority.
• Familiarity with skincare is a plus.
• Basic tech proficiency for daily store ops.

Responsibilities

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

Skills

Team leadership

Customer service

Communication

Sales mindset

Skincare knowledge

Clienteling

Tools

POS system

Job description

Assistant Store Manager at L'Occitane Burlington Mall, MA, leads guest experience and product knowledge to reflect our brand values. You’ll partner with the Store Manager to train staff, optimize service delivery, and foster an inviting, sustainable shopping environment.

We value team leadership, exceptional communication, and a proactive sales mindset. Experience in retail or hospitality and basic tech proficiency help you guide customers through skincare, body care, and fragrance offerings