Guest Experience Lead - Beauty Retail

L'Occitane En Provence; Scottsdale (AZ); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

L’Occitane En Provence in Scottsdale Fashion Square seeks an Assistant Store Manager to help lead our team and create a calm, sensory-rich shopping environment. Working with the Store Manager, you’ll help guests select products, foster guest happiness, and uphold our commitment to sustainable practices.

You’ll guide staff, deliver training, and adapt leadership to diverse personalities while delivering outstanding service.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach to selling in a skincare/fragrance environment.
• Basic technological proficiency is necessary.

Responsabilités

• Be the Host: foster a warm, inviting atmosphere aligned with brand values and enhance the sensory experience for customers.
• Prioritize Guest Experience: provide knowledgeable service to guide guests in product selections.
• Keep an Open Mind: embrace feedback and support an open communicative culture.
• Let Success Drive You: organize training with the Store Manager to improve product knowledge and customer service.
• Foster a Team Culture: adjust management strategies to accommodate different communication styles.
• Communicate with Care: support store staff and foster a positive, inclusive team culture.

Connaissances

Team leadership

Guest service excellence

Effective communication

Clienteling experience

Description du poste

L’Occitane En Provence in Scottsdale Fashion Square seeks an Assistant Store Manager to help lead our team and create a calm, sensory-rich shopping environment. Working with the Store Manager, you’ll help guests select products, foster guest happiness, and uphold our commitment to sustainable practices.

You’ll guide staff, deliver training, and adapt leadership to diverse personalities while delivering outstanding service.