Guest Experience Leader — Service Excellence

Traditions Hospitality Group; United States; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Appreciation & Recognition

Anniversary & Birthday Programs

Growth Opportunities

Job summary

Traditions Hospitality Group is seeking a Guest Services Manager to lead the front desk, concierge, and bell services, ensuring smooth check-in/check-out and exceptional guest experiences. You will train and guide a diverse team to continually exceed expectations and resolve issues promptly.

As a leader, you’ll coordinate with departments, monitor guest feedback, and stay informed about local attractions to enhance stays and deliver legendary service to every guest.

Qualifications

• Must be at least 21 years of age.
• Able to obtain ABLE license.
• Able to obtain Gaming license (if applicable).
• Minimum of 2 years of management experience with leadership and operations.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code.

Responsibilities

• Supervise the guest services team, including front desk staff, concierge, and bell services, providing guidance, training, and support.
• Ensure smooth check-in and check-out processes, resolving guest issues or concerns promptly and effectively.
• Coordinate with other departments to fulfill guest requests and enhance their overall experience.
• Monitor guest feedback and implement strategies to continuously improve service quality.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to provide recommendations and assistance to guests.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Traditions Hospitality Group is seeking a Guest Services Manager to lead the front desk, concierge, and bell services, ensuring smooth check-in/check-out and exceptional guest experiences. You will train and guide a diverse team to continually exceed expectations and resolve issues promptly.

As a leader, you’ll coordinate with departments, monitor guest feedback, and stay informed about local attractions to enhance stays and deliver legendary service to every guest.