Guest Experience Shift Supervisor

Traditions Hospitality Group; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Employee Assistance Program

Paid Time Off

Employee Appreciation & Recognition

Anniversary & Birthday Programs

Award Co.

Growth opportunities (85% of managers)

Job summary

Traditions Hospitality Group is seeking a Shift Manager to oversee daily operations and lead both front-of-house and back-of-house teams, delivering exceptional service and a welcoming guest experience. You will supervise staff, schedule shifts, and ensure safety and compliance in a fast-paced environment.

The role includes training, inventory management, handling guest inquiries, and monitoring key metrics to drive efficiency and profitability across the operation.

Qualifications

• Must be at least 21 years old.
• Must be able to obtain a Gaming license.
• Must be able to obtain an ABLE license.
• Minimum of 2 years of supervisory experience in hospitality, beverage, or food service.
• Strong leadership and communication skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
• Maintain a professional appearance at all times by adhering to dress code standards.

Responsibilities

• Supervise and coordinate the activities of staff during shifts, including front-of-house and back-of-house operations.
• Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
• Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
• Manage inventory, including ordering and receiving supplies, and monitoring stock levels.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Monitor performance metrics, such as sales and labor costs, and implement strategies to optimize efficiency and profitability.

Skills

Staff supervision

Leadership

Customer service

Communication

Shift scheduling

Gaming license

ABLE license

Flexible shifts

Job description

Traditions Hospitality Group is seeking a Shift Manager to oversee daily operations and lead both front-of-house and back-of-house teams, delivering exceptional service and a welcoming guest experience. You will supervise staff, schedule shifts, and ensure safety and compliance in a fast-paced environment.

The role includes training, inventory management, handling guest inquiries, and monitoring key metrics to drive efficiency and profitability across the operation.