Hospitality GM: Lead Guest Experience & Growth

Traditions Spirits Inc.; Norman (OK); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Job summary

Traditions Hospitality Group is seeking a General Manager to oversee all facets of the operation, guiding teams across departments and driving profitability while maintaining exceptional guest experiences.

You will lead hiring, training, and development, analyze KPIs and financial results, and implement strategies to improve efficiency and guest satisfaction. A strong leadership presence is essential each day.

Qualifications

• Must be at least 21 years old.
• Background check required.
• Gaming license must be obtainable.
• ABLE license must be obtainable.
• Minimum of 2 years of management experience showing leadership and operations skills.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code.

Responsibilities

• Provide leadership and direction to all departments (operations, finance, human resources, guest services).
• Develop and implement strategic plans to achieve business objectives (revenue growth, cost control).
• Foster exceptional guest service culture, employee engagement, and operational efficiency.
• Oversee hiring, training, and development of a high-performing team.
• Monitor KPIs, reports, and financial results to identify improvements and support data-driven decisions.
• Address guest concerns and service issues promptly to protect guest experience and brand.

Skills

Leadership

Operational management

Strategic planning

People management

Data-driven decision making

Job description

Traditions Hospitality Group is seeking a General Manager to oversee all facets of the operation, guiding teams across departments and driving profitability while maintaining exceptional guest experiences.

You will lead hiring, training, and development, analyze KPIs and financial results, and implement strategies to improve efficiency and guest satisfaction. A strong leadership presence is essential each day.