Guest Experience Front Desk Leader

Courtyard Cleveland University Circle; Cleveland (OH); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision, life, anddisb

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career dev.

Performance-based bonus eligibility

Job summary

Concord Hospitality Enterprises Co. seeks a Front Desk / Guest Care Manager to lead our front office operations and uphold exceptional guest experiences. You will inspire and coach your team while upholding Concord standards and brand values at the hotel's hub.

As a Concord Leader, you will guide daily activities, train staff, and partner with Sales and Revenue to boost guest satisfaction and revenue, while maintaining financial controls and quality standards.

Qualifications

• Leadership experience at a hotel front desk preferred.
• Strong communication, organization, and problem-solving skills.
• Hands-on, proactive leadership with coaching ability.

Responsibilities

• Lead and oversee front desk operations to ensure guest satisfaction.
• Model professionalism and proactive guest-focused service.
• Train, coach, and mentor front desk staff on check-in/check-out and reservations.
• Oversee scheduling, payroll, and development of front office staff.
• Collaborate with Sales and Revenue to drive guest satisfaction and revenue.

Skills

Front desk leadership

Guest service

Communication

Problem solving

Coaching

Financial acumen

Hotel systems

Tools

Hotel systems

Job description

Concord Hospitality Enterprises Co. seeks a Front Desk / Guest Care Manager to lead our front office operations and uphold exceptional guest experiences. You will inspire and coach your team while upholding Concord standards and brand values at the hotel's hub.

As a Concord Leader, you will guide daily activities, train staff, and partner with Sales and Revenue to boost guest satisfaction and revenue, while maintaining financial controls and quality standards.