Guest Service Supervisor - Lead, Train & Delight Guests

5 Senses Hospitality Management; Basalt (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunities for career growth

Competitive medical, dental, and vision benefits

Wellness and commuter stipend

Vacation PTO plan and paid sick days

7 paid holidays

Free nights at our hotels

Monthly team-building events

Daily pay (RAIN)

Job summary

A leading hospitality management firm is seeking a Guest Service Supervisor to provide exceptional service to guests and support team development. Responsibilities include delivering courteous hospitality, resolving guest concerns, and assisting in team training. The ideal candidate should have at least one year of front desk experience and possess strong communication skills. The role offers competitive benefits and opportunities for growth.

Qualifications

• 1 year of Front Desk Guest Service experience required.
• Strong written and verbal communication skills; additional languages are a plus.
• Desire to thrive in a fast-paced, interactive environment.

Responsibilities

• Deliver professional, efficient, and courteous hospitality to guests and team members.
• Train and develop team members, leveraging strong communication skills.
• Resolve guest concerns promptly and effectively.

Skills

Front Desk Guest Service Experience

Strong Communication Skills

Familiarity with Reservation Systems

Multilingual Abilities

Education

High School Diploma or Equivalent

Job description

A leading hospitality management firm is seeking a Guest Service Supervisor to provide exceptional service to guests and support team development. Responsibilities include delivering courteous hospitality, resolving guest concerns, and assisting in team training. The ideal candidate should have at least one year of front desk experience and possess strong communication skills. The role offers competitive benefits and opportunities for growth.