Guest Experience Manager | Hospitality Leader

Traditions Hospitality Group; Guymon (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Employee Assistance Program

Paid Time Off

Employee Appreciation & Recognition

Anniversary & Birthday Programs

Award Co.

Job summary

Traditions Hospitality Group is seeking a Guest Services Manager to oversee all guest interactions and experiences, ensuring exceptional service. You will lead front desk, concierge, and bell staff, guiding trainings and operations to create a welcoming stay.

Your role requires 21+ years, ABLE and Gaming licenses (if applicable), and 2+ years of management in a related field. Flexibility to work nights, weekends, and holidays is essential.

Qualifications

• Must be 21 years or older.
• Able to obtain ABLE license.
• Able to obtain Gaming license (if applicable).
• Minimum 2 years of management experience.
• Willing to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code.

Responsibilities

• Supervise the guest services team (front desk, concierge, bell staff).
• Ensure smooth check-in/check-out and resolve guest issues promptly.
• Coordinate with other departments to fulfill guest requests.
• Monitor guest feedback and drive service improvements.
• Stay informed about hotel services and local attractions to assist guests.

Skills

Leadership

Operations management

Job description

Traditions Hospitality Group is seeking a Guest Services Manager to oversee all guest interactions and experiences, ensuring exceptional service. You will lead front desk, concierge, and bell staff, guiding trainings and operations to create a welcoming stay.

Your role requires 21+ years, ABLE and Gaming licenses (if applicable), and 2+ years of management in a related field. Flexibility to work nights, weekends, and holidays is essential.