Guest Experience Executive Team Leader

Target; St. Louis (MO); In loco; USD 64.000 - 128.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) plan

Employee discounts

Descrizione del lavoro

Target is seeking a Service & Engagement Executive Team Leader to champion guest service at our St. Louis store. You will recruit, train and develop a high-performing team of Guest Advocates and Leaders, driving sales and guest loyalty while maintaining a culture of accountability.

You will manage staffing, schedules and coaching, ensuring efficient checkout and drive-up experiences. This role emphasizes leadership, coaching and delivering exceptional customer service at scale.

Competenze

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Mansioni

• Build a team of Guest Advocates and Service & Engagement Leaders who focus on fast, friendly service and effective recovery.
• Drive store sales and contribute to profitability through department goals and scheduling.
• Anticipate staffing needs and recruit for both short- and long-term needs.
• Ensure training completion and ongoing coaching to improve frontline skills.
• Provide regular development conversations and recognize strong performance.
• Promote benefits, promotions and digital tools to guests.
• Own schedules to align with peak traffic and key holidays.
• Lead teams to deliver a frictionless guest experience at checklanes, pickup, and drive-up.
• Adhere to safety, ethics and store policies; handle escalations professionally.

Conoscenze

Interpersonal skills

Communication skills

Business acumen

Conflict management

Team leadership

Problem analysis

Financial analysis

Adaptability

Formazione

4 year degree or equivalent experience

Descrizione del lavoro

Target is seeking a Service & Engagement Executive Team Leader to champion guest service at our St. Louis store. You will recruit, train and develop a high-performing team of Guest Advocates and Leaders, driving sales and guest loyalty while maintaining a culture of accountability.

You will manage staffing, schedules and coaching, ensuring efficient checkout and drive-up experiences. This role emphasizes leadership, coaching and delivering exceptional customer service at scale.