Guest Experience Leader, Service & Engagement

Target; Houston (TX); On-site; USD 64,000 - 128,000; Full time

Job summary

Target in Houston seeks a Service & Engagement Executive Team Leader to drive guest service excellence and oversee a high-performing team in a fast-paced store environment.

You will lead by example, delivering consistent guest experiences, coaching team members, and partnering with cross-functional teams to achieve service and sales goals. This role emphasizes loyalty programs, staff development, and efficient operations.

Responsibilities

• Consistently delivers guest experience commitments
• Holds TLs accountable to deliver exceptional guest experiences through consistent accountability, team development, training and recognition.
• Celebrates outstanding guest experiences across teams and ensures recognition is consistent and meaningful.
• Reviews area guest, financial, and team metrics to identify gaps and understand team behaviors.
• Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience.
• Partners across teams to create an easy, inspiring and friendly guest experience.
• Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard.
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
• Lead and champion Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
• Build a team of passionate and knowledgeable team who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards.
• Ensure Team Leader schedules support a quick and easy experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout, Order Pick-up, drive up Orders, Returns and Starbucks.
• Lead your team to deliver pick up and drive up orders (including drive up Returns and Starbucks) efficiently and accurately to digital guests.
• Drive total store sales, demonstrate how you, your team, and your departments contribute to and impact total store profitability by supporting in store events, driving loyalty, ensuring quality measures are met, etc.
• Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions.
• Anticipate staffing needs, talent plan and recruit - both long and short term.
• Manage your team to follow-up on training completion, check for understanding and prov

Job description

Target in Houston seeks a Service & Engagement Executive Team Leader to drive guest service excellence and oversee a high-performing team in a fast-paced store environment.

You will lead by example, delivering consistent guest experiences, coaching team members, and partnering with cross-functional teams to achieve service and sales goals. This role emphasizes loyalty programs, staff development, and efficient operations.