Guest Experience Leader: Service & Engagement

RiseMe; Cypress (CA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Short term disability

Long term disability

Paid sick leave

Paid national holidays

Paid vacation

Job summary

Target is seeking a Service & Engagement Executive Team Leader to lead guest service initiatives and manage store operations. You will build and coach a team of Guest Advocates and Leaders, drive sales, plan staffing, ensure training, and uphold accountability, safety, and a positive guest experience across all touchpoints.

You will stay current on promotions, partner with leaders to meet goals, translate guest feedback into coaching, and schedule for peak times while maintaining a welcoming

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently and with a team

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
• Anticipate staffing needs, talent plan and recruit – both long and short term
• Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
• Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
• Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
• Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Team collaboration

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader to lead guest service initiatives and manage store operations. You will build and coach a team of Guest Advocates and Leaders, drive sales, plan staffing, ensure training, and uphold accountability, safety, and a positive guest experience across all touchpoints.

You will stay current on promotions, partner with leaders to meet goals, translate guest feedback into coaching, and schedule for peak times while maintaining a welcoming