Guest Experience Leader - Retail, Fast-Paced & Fun

fivebelow; Columbia Township (MO); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below is seeking an energetic store leadership role to unleash the WOW customer experience. You will lead front-end operations, train crew, and drive store results with a focus on service quality and brand standards.

You will partner with the store manager to recruit and coach the team, manage schedules, and ensure the store presents well, stays clean, and ready for guests. Flexibility and strong communication are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience and checkout speed.
• Leads the store to achieve customer service score goals set by management.
• Oversees front end operations and merchandising, ensuring standards.
• Manages opening/closing, cleanliness, and stock room readiness.
• Performs store manager duties in absence of the manager.
• Recruits, trains, coaches and supervises crew members.
• Reviews corporate communications and actions accordingly.
• Participates with leadership on merchandising and world recovery.
• Performs general store maintenance and housekeeping.

Skills

Management experience

Communication skills

Multitasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking an energetic store leadership role to unleash the WOW customer experience. You will lead front-end operations, train crew, and drive store results with a focus on service quality and brand standards.

You will partner with the store manager to recruit and coach the team, manage schedules, and ensure the store presents well, stays clean, and ready for guests. Flexibility and strong communication are essential.