Guest Experience Leader — Store & Service

fivebelow; Farmington Hills (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below is seeking an energetic store leader to wow customers and guide the crew. You will train staff on the BEST customer service experience, lead front-end operations, and ensure cleanliness and readiness. The role includes opening/closing duties and stepping in for the store manager when needed.

Minimum 2 years of management experience, strong communication, and the ability to multitask are required. Flexible schedule including days, weekends, and potential overnight shifts may apply.

Qualifications

• High school diploma or equivalent is required.
• College experience preferred but not mandatory.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Creative thinking and problem-solving abilities.
• Ability to maintain composure under pressure.

Responsibilities

• Operate the cash register and assist customers with a fast, friendly checkout.
• Lead assigned store to meet customer service score goals.
• Oversee front-end merchandising and ensure brand standards.
• Open and close procedures; keep store clean and ready for customers.
• Fill in as store manager in their absence and supervise crew.
• Recruit, train, coach, and develop crew members with the store manager.

Skills

People management

Communication

Multi-tasking

Creativity

Composure

Attention to detail

Scheduling

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking an energetic store leader to wow customers and guide the crew. You will train staff on the BEST customer service experience, lead front-end operations, and ensure cleanliness and readiness. The role includes opening/closing duties and stepping in for the store manager when needed.

Minimum 2 years of management experience, strong communication, and the ability to multitask are required. Flexible schedule including days, weekends, and potential overnight shifts may apply.