Guest Experience Leader - Restaurant Manager

Portillos Hot Dogs, LLC; New Lenox (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus program

Monthly technology reimbursement

Uniform allowance

Free shift meals

Educational benefits

401(k) with company match

Flexible Spending Accounts

Health insurance options

Paid time off

Job summary

Portillo’s in New Lenox, IL seeks a Restaurant Manager to lead a fast-paced team and deliver memorable guest experiences. You will model standards, coach staff, and manage shifts with a focus on hospitality and food quality.

Candidates should have 1–3 years in high-volume restaurant management, a high school diploma, strong communication, and working knowledge of P&L and safety regulations. Portillo’s offers a comprehensive benefits package and discretionary bonus.

Qualifications

• 1–3 years of Restaurant Management experience in a high-volume, fast‑paced setting preferred.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of P & L and restaurant operations.
• Must pass required sanitation and responsible alcohol vending courses.

Responsibilities

• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Foster team engagement through frequent recognition and communication.
• Ensure compliance with sanitation, food and restaurant safety regulations.
• Train Portillo’s team members on operations of the restaurant.
• Deliver exceptional guest experiences, making each visit memorable and fostering connections.
• Responsible for executing shift planning, scheduling, training execution, and daily routines, opening and closing the restaurant, managing cash handling.
• Plan for and make critical business decisions around inventory, budget, and labor.

Skills

Leadership

Communication

Team management

Education

High school diploma or equivalent

Job description

Portillo’s in New Lenox, IL seeks a Restaurant Manager to lead a fast-paced team and deliver memorable guest experiences. You will model standards, coach staff, and manage shifts with a focus on hospitality and food quality.

Candidates should have 1–3 years in high-volume restaurant management, a high school diploma, strong communication, and working knowledge of P&L and safety regulations. Portillo’s offers a comprehensive benefits package and discretionary bonus.