Guest Experience Leader — High-Volume Restaurant

Portillos Hot Dogs, LLC; Grand Prairie (TX); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

Monthly technology reimbursement

Uniform allowance

Free shift meals

Educational benefits

Employee discounts and benefits

Employee Assistance Program (EAP)

Résumé du poste

Portillo’s Hot Dogs, LLC is seeking a Restaurant Manager to lead a high-performing team and deliver exceptional hospitality in a fast-paced, guest-focused environment. You will model standards, coach staff, and ensure safety and quality while driving daily operations, scheduling, and service excellence.

The role emphasizes team engagement, ongoing training, and strong communication to create memorable guest experiences and uphold Portillo’s core values of Family, Greatness, Energy and Fun.

Qualifications

• Minimum of 1-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting preferred.
• Working knowledge of restaurant operations, recruiting, scheduling, food planning and preparation, sanitation, food quality, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of P & L and restaurant operations.
• Must pass required certified sanitation and responsible alcohol vending courses.
• Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests.

Responsabilités

• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Foster team engagement through frequent recognition and communication.
• Ensure compliance with sanitation, food and restaurant safety regulations
• Train Portillo’s team members on operations of the restaurant
• Deliver exceptional guest experiences, making each visit memorable and fostering connections.
• Responsible for executing shift planning, scheduling, training execution, and daily routines, opening and closing the restaurant, managing cash handling
• Plan for and make critical business decisions around inventory, budget, and labor

Connaissances

Leadership

Communication

Coaching

Team management

English proficiency

Adaptability

Formation

High school diploma or equivalent

Description du poste

Portillo’s Hot Dogs, LLC is seeking a Restaurant Manager to lead a high-performing team and deliver exceptional hospitality in a fast-paced, guest-focused environment. You will model standards, coach staff, and ensure safety and quality while driving daily operations, scheduling, and service excellence.

The role emphasizes team engagement, ongoing training, and strong communication to create memorable guest experiences and uphold Portillo’s core values of Family, Greatness, Energy and Fun.