Guest Experience Leader – Resort Front Desk & Team Growth

Wyndham; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager to lead the front desk operations, deliver exceptional guest experiences, and maintain compliance with quality and financial standards.

You will oversee daily department activities, hire and train staff, and optimize room inventory and reservations while collaborating with multiple departments to enhance guest satisfaction and loyalty across our resort network.

Qualifications

• College degree preferred or equivalent training/experience.
• Valid driver’s license.
• CPR certification, or to be obtained within 6 months of hire.
• Understanding of resort financials.
• Demonstrated ability to work under pressure.
• Strong leadership skills with ability to coach, mentor, train and develop staff.
• Excellent verbal and written communication skills.
• Ability to accurately follow instructions, both verbally and written.
• Ability to maintain confidential information.
• Detail oriented.
• Two to three years of management experience 3+ at Resort II III.
• Three to five years hospitality customer service experience.

Responsibilities

• Oversee daily operation of the Guest Service Department, foster positive relations with owners, guests, HOA and departments, and ensure high guest experience while meeting quality standards.
• Hire, train, motivate, recognize, coach and develop guest service staff; ensure proper staffing and scheduling; control payroll costs and communicate priorities.
• Coordinate and verify guest reservations, manage room inventory, ensure correct rates and payment methods, and relay group blocking needs.
• Own and manage Internal Audit, ensuring QA, loss prevention and safety compliance.
• Prepare annual department budget, identify cost reductions, track variances, and maintain inventory appearance; perform other duties as assigned.

Skills

Leadership

Customer relations

Problem solving

Coaching/mentoring

Verbal and written communication

Attention to detail

Office software

Education

College degree or equivalent

Tools

Property management systems

Computer software

Job description

Travel + Leisure Co. is seeking a Guest Services Manager to lead the front desk operations, deliver exceptional guest experiences, and maintain compliance with quality and financial standards.

You will oversee daily department activities, hire and train staff, and optimize room inventory and reservations while collaborating with multiple departments to enhance guest satisfaction and loyalty across our resort network.