Guest Experience Associate I - Front Desk

Travel + Leisure Co.; United States; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests, provide information about the resort and area attractions, and assist with reservations and checkout. The role focuses on delivering friendly, attentive service and accurate processing of room quotes and reservations.

Responsibilities include greeting guests, issuing keys, processing transactions, balancing cash, and responding to inquiries with a proactive, solution-oriented approach in a fast-paced environment.

Qualifications

• Friendly and courteous demeanor.
• Strong English communication.
• Basic math and cash handling knowledge.

Responsibilities

• Greet guests and guide them through registration to checkout.
• Provide room rate quotes and confirm reservations.
• Handle cash and card transactions per procedures.
• Balance cash receipts and perform bucket checks.
• Complete check-out procedures and verify charges.
• Respond to guest inquiries promptly.

Skills

English proficiency

Cash handling

Customer service

Multitasking

Communication

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests, provide information about the resort and area attractions, and assist with reservations and checkout. The role focuses on delivering friendly, attentive service and accurate processing of room quotes and reservations.

Responsibilities include greeting guests, issuing keys, processing transactions, balancing cash, and responding to inquiries with a proactive, solution-oriented approach in a fast-paced environment.