Guest Experience Supervisor

Fairfield Inn & Suites Austin Georgetown; Georgetown (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Fairfield Inn & Suites Austin Georgetown is seeking a Guest Services Supervisor to oversee the daily Front Office operations and deliver an attentive, friendly guest experience. This role provides shift-level leadership to Guest Service Representatives while performing core front desk duties, responding to guest needs, and ensuring adherence to brand standards.

The ideal candidate has 5+ years in hospitality with supervisory experience, strong communication, and a commitment to guest

Qualifications

• 5+ years of progressive experience in a hotel or related field; supervisory experience required.
• Able to greet guests, handle check-ins/check-outs, reservations, and concierge tasks with professionalism.
• Familiar with brand standards and structured service programs.

Responsibilities

• Provide daily direction to front desk associates, including delegation of tasks and real-time coaching.
• Conduct pre-shift and post-shift meetings to communicate priorities and service expectations.
• Support training, onboarding, and ongoing development of Guest Service associates.
• Serve as the escalation point for guest issues requiring supervisory intervention.
• Monitor staffing levels and adjust schedules to meet business needs.
• Review front desk reports and ensure task completion during shifts.

Skills

Supervisory experience

Front desk operations

Customer service

Cash handling

Education

Associate degree

Tools

Windows OS

Excel

Job description

Fairfield Inn & Suites Austin Georgetown is seeking a Guest Services Supervisor to oversee the daily Front Office operations and deliver an attentive, friendly guest experience. This role provides shift-level leadership to Guest Service Representatives while performing core front desk duties, responding to guest needs, and ensuring adherence to brand standards.

The ideal candidate has 5+ years in hospitality with supervisory experience, strong communication, and a commitment to guest