Guest Experience Leader: Inspire Teams & Elevate Service

lululemon; Oregon; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development course offerings

Job summary

lululemon in Woodburn Premium Outlet, Oregon is seeking a Guest Experience Lead to ensure every guest enjoys an exceptional, inclusive shopping experience. You will lead from the floor, educate guests on product value, and collaborate with the store leadership team to reach daily sales targets while guiding a team on the floor.

The role requires 1 year of retail experience and some leadership exposure, with a focus on dynamic guest interaction, coaching, and performance feedback in a fast-paced

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership experience

Customer service

Communication

Education

High school diploma/GED/equivalent

Job description

lululemon in Woodburn Premium Outlet, Oregon is seeking a Guest Experience Lead to ensure every guest enjoys an exceptional, inclusive shopping experience. You will lead from the floor, educate guests on product value, and collaborate with the store leadership team to reach daily sales targets while guiding a team on the floor.

The role requires 1 year of retail experience and some leadership exposure, with a focus on dynamic guest interaction, coaching, and performance feedback in a fast-paced