Guest Experience Leader - Inspire Guests, Lead & Grow

lululemon; West Hollywood (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Mental health

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead in West Hollywood, CA, to drive a high-quality store experience. You will educate guests on products, lead from the floor as the Supervisor on Duty, and help achieve daily sales targets while fostering an inclusive, collaborative team environment.

The role requires 1 year of retail or guest experience and leadership tasks such as mentoring. Flexibility with shifts and a focus on guest connection are essential for success.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives education and assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure store operations are maintained during shifts.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development with feedback and coaching.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members.

Skills

Guest experience

Customer service

Team leadership

Mentoring

Communication

Education

High school diploma

Job description

lululemon is seeking a Guest Experience Lead in West Hollywood, CA, to drive a high-quality store experience. You will educate guests on products, lead from the floor as the Supervisor on Duty, and help achieve daily sales targets while fostering an inclusive, collaborative team environment.

The role requires 1 year of retail or guest experience and leadership tasks such as mentoring. Flexibility with shifts and a focus on guest connection are essential for success.