Guest Experience Leader - Inspire & Elevate Teams

lululemon; Millbury (MA); On-site; USD 70,258,000 - 79,901,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Job summary

lululemon in Millbury, MA is looking for a Guest Experience Lead to guide customers with product education and ensure a superb in-store experience. You will lead from the floor, support a diverse team, and act as Supervisor on Duty while driving daily sales and guest satisfaction.

The role emphasizes inclusive leadership, on-floor coaching, and participation in recruiting and training to build capable teams in a fast-paced retail setting.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma or equivalent is typical

Responsibilities

• Lead from the floor to deliver exceptional guest service and education on products
• Oversee daily sales goals and drive store performance
• Act as Supervisor on Duty during shifts and support team development
• Participate in hiring, onboarding, and coaching to build a strong team
• Foster an inclusive, collaborative, and energetic store environment
• Review daily data to track progress and adjust plans as needed
• Ensure store readiness, opening/closing procedures, and safety standards

Skills

Retail experience

Customer service

Leadership

Job description

lululemon in Millbury, MA is looking for a Guest Experience Lead to guide customers with product education and ensure a superb in-store experience. You will lead from the floor, support a diverse team, and act as Supervisor on Duty while driving daily sales and guest satisfaction.

The role emphasizes inclusive leadership, on-floor coaching, and participation in recruiting and training to build capable teams in a fast-paced retail setting.